Question 1

Do guests need to download an app?

Accepted Answer

No. Guests do not need to download an app to use OneMenu, and neither do staff. Customers scan the QR code with their phone's camera and the digital menu opens straight away in their mobile browser, such as Safari or Chrome.

Question 2

Can we take takeaway, counter, and delivery orders?

Accepted Answer

Yes. OneMenu handles dine-in, takeaway, counter and delivery orders. Staff capture them from the admin console, and all four types appear on the same live orders board.

Question 3

Do guests have to order from their phone?

Accepted Answer

No. Ordering from the phone is optional in OneMenu: guest ordering is off by default and is switched on per restaurant, so a business can keep taking orders through its staff instead.

Question 4

Can customers order on WhatsApp?

Accepted Answer

Yes. Customers can order through WhatsApp once a business switches on OneMenu WhatsApp ordering. Customers pick from the menu, add their name and number, and send the order to the business's WhatsApp with every item and the total written out. The order also appears on the OneMenu orders board marked WhatsApp, and nothing is confirmed until the business accepts it. Businesses take payment by sending the OneMenu bill link, or their own payment link, in the chat. It uses an ordinary WhatsApp number — no WhatsApp Business API and no per-message fees.

Question 5

Can guests book a table online?

Accepted Answer

Yes. When a restaurant switches on OneMenu online booking, guests book a table from its booking page or the Book a table button on its menu. Guests get a confirmation email, a reminder the day before and a link to cancel, and staff can add phone bookings from the admin console.

Question 6

Can restaurants receive payments directly?

Accepted Answer

Not yet. OneMenu does not take card payments on a business's behalf today: guests see their itemized bill on their phone and settle it with staff, or through the business's own payment link. Direct payment at the table is coming soon.

Question 7

Can we use our existing menu?

Accepted Answer

Yes. A business can bring its existing menu into OneMenu: upload a photo or PDF and AI drafts the digital menu, with categories, items and prices, to check before it goes live — or recreate it by hand in the admin dashboard.

Question 8

Does OneMenu support multiple branches?

Accepted Answer

Yes. OneMenu Enterprise plans let a business manage multiple branches from a single account.

Question 9

Can customers split the bill?

Accepted Answer

Not yet. Splitting a bill evenly or paying only for selected items is coming soon to OneMenu. Today guests see the table's itemized bill on their phone and settle it with staff.

Question 10

Which countries/payment providers are supported?

Accepted Answer

OneMenu is available in South Africa and the United Arab Emirates, with plans priced in each country's currency. The payment providers available to each business are confirmed during onboarding; contact the OneMenu team for current coverage.

Question 11

How long does onboarding take?

Accepted Answer

Most businesses are live on OneMenu within a few days. The menu itself can be set up in under 10 minutes; the rest depends on how quickly account verification completes.

Frequently asked questions